Homeware & smaller pieces
Standard, next-working-day and selected Saturday services.
From our home to yours
Delivery,
considered.
Everything you need to know about receiving homeware, furniture, pre-ordered and made-to-order pieces from Layered Lounge.
Standard delivery£5.95
Free deliveryOver £75
Standard timing2–4 working days
Next working day£9 before 1pm
A simpler way to plan
Choose the right delivery path.
A candle and a handcrafted dining chair should not arrive in quite the same way. We use trusted parcel carriers for homeware and specialist logistics partners for furniture, with the timing and service matched to the piece.
Start with the order type below. We will keep you informed from dispatch through to delivery.
In-stock furniture
Specialist UK-mainland delivery, arranged with you.
Made-to-order furniture
Crafted for you, with an expected 8–10 week lead time.
Pre-ordered pieces
Reserved ahead of arrival, then checked before dispatch.
Tracking & updates
Dispatch confirmation and courier updates at each stage.
Need a little help?
Our team is available Monday to Friday, 9am–5pm.
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Homeware delivery
For home accessories, tableware, lighting and smaller pieces, choose from the available services shown at checkout.
| Service | Price | Expected timing |
|---|---|---|
| UK mainland standard | £5.95 | 2–4 working days |
| UK mainland standard, orders over £75 | Free | 2–4 working days |
| Next working day | £9 | Order before 1pm; excludes weekends and bank holidays |
| Saturday delivery | £15 | Selected homeware orders, postcodes and basket combinations |
| Northern Ireland & Isle of Wight | £15 | 2–4 working days |
| Scottish Highlands | £18 | 2–4 working days |
Working-day estimates begin once your order has been dispatched. During busy periods or where an item has a longer lead time, the product page or our team will give you the most relevant estimate.
Saturday delivery
Need your order for the weekend? Saturday delivery is available on selected homeware orders for £15.
Availability depends on your postcode and the items in your basket. Furniture, pre-ordered and made-to-order items are excluded.
Delivery partners
Homeware orders are sent with trusted parcel carriers including DPD, DHL and Royal Mail. Once dispatched, you will receive a confirmation email followed by tracking and delivery-window updates from the selected carrier.
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Furniture delivery
Larger pieces are entrusted to specialist furniture logistics partners, experienced in handling more substantial and delicate orders.
Large furniture
- From £40 to UK mainland
- Normally delivered within 7–10 working days
- The courier will contact you to arrange a suitable date
- Front-door delivery as standard
- Packaging is retained by customer
- If your basket contains pieces requiring different services, they may arrive separately.
Small furniture
- From £30 to UK mainland
- Normally delivered within 7-10 working days
- The courier will contact you to arrange a suitable date
- Front-door delivery as standard
- Packaging is retained by customer
- If your basket contains pieces requiring different services, they may arrive separately.
Furniture service options
Our basic service is front-door delivery with packaging retained. Publish additional service blocks below once their names, prices and inclusions are confirmed.
| Service | Price | Includes |
|---|---|---|
| Basic delivery | Large Furniture £40, Small Furniture £30 | Front-door delivery; packaging retained by customer |
| Room of Choice | Large Furniture £50, Small Furniture £40 | Delivered to a room of choice: packaging retained by customer, max. 2 flights of stairs |
| White Glove | Large Furniture £60, Small Furniture £50 | Room of choice (max. 2 flights of stairs), unpacking & removal of packaging |
Before ordering furniture
Please make sure your chosen piece will fit through every access point on its journey into your home, including gates, doorways, hallways, staircases and lifts. Product dimensions are shown on each product page; remember to allow for packaging and turning space.
The service confirmed for your order determines where the piece will be placed and whether packaging removal or assembly is included. If delivery cannot be completed because access is unsuitable, a rebooking or collection charge may apply.
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Made to order, made for you
Each made-to-order piece is created specifically for your home. A longer lead time allows for production, careful handling and a final quality check before delivery.
Your order is placed
We confirm the specification and begin the made-to-order process.
Your piece is crafted
Current lead times are approximately 8–10 weeks and may vary with production schedules.
Quality checked
Once received at our warehouse, your furniture undergoes a final inspection.
Delivery arranged
Our team or specialist courier contacts you to agree a convenient delivery date.
Planning around your delivery
We will inform you by email when your made to order item/s arrive at our warehouse. We ask you to contact us within 48hrs of receipt of the email if you cannot accept delivery yet for any reason (such as a holiday). If you do not contact us within that timeframe we shall go ahead with booking in collections with our logistics partner to arrange a delivery to you. Should you not be able to receive the goods within 7-10 days a surcharge of £80 may apply.
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Pre-ordered items
Pre-ordering reserves an incoming piece especially for you before it reaches our warehouse.
While your item is on its way to us
The estimated arrival timing is shown on the product page or in your order details. Tracking is not available while stock is still travelling to our warehouse.
If we are advised of a meaningful change to the estimated arrival date, we will contact you as soon as possible.
Once it reaches our warehouse
Our team completes the usual quality checks before carefully preparing your order. You will then receive a dispatch confirmation with tracking details for the final journey to you.
If your order contains both in-stock and pre-ordered pieces, they may be sent separately depending on the items and delivery method.
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Tracking your order
We will send the information you need as your order moves from our warehouse to your home.
Parcel orders
When your order has been fulfilled, you will receive a dispatch email. The selected carrier will then send tracking information and, where available, a delivery window by text or email.
You can also check your order by signing into your Layered Lounge account and verifying the email address or phone number used when ordering.
Furniture orders
Furniture delivery is arranged directly with you. The specialist courier or our team will contact you when the piece is ready to book, so please ensure the telephone number and email address on your order are correct.
Marked as delivered, but not received?
Please first check any safe place, reception area and with members of your household or immediate neighbours. If you still cannot locate the parcel, contact Customer Service promptly. This helps us investigate with the carrier while the shipment remains within its claims timeframe. Your statutory rights are not affected.
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Bookings, changes & missed deliveries
Plans change. Let us know as early as possible and we will always try to find the most practical solution.
Booking your furniture delivery
Once your furniture is ready and has passed our checks, we or the specialist courier will contact you to arrange delivery and provide notice of the proposed date.
If the proposed date does not work, please tell us promptly and we will arrange an alternative where possible.
Missed deliveries and rebooking
Please make sure somebody is available to receive the order and that the route into your home is clear. If the courier arrives but cannot complete the delivery because nobody is available, access is unsuitable, or a confirmed booking is postponed too late, a rebooking charge may apply to cover additional transport and handling.
Furniture order changes and cancellations
If you need to amend or cancel a furniture order, contact Customer Service as soon as possible. We cannot guarantee changes more than 24 hours after an order is placed. If the order has already been allocated to a specialist delivery partner, a courier cancellation charge may apply for costs already incurred.
Need to change an order?
Have your order number ready and contact us as soon as you can.
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Delivery questions
Quick answers to the questions our customers ask most often.
When will my order arrive?
Standard homeware delivery normally takes 2–4 working days after dispatch. Next-working-day delivery is available for eligible orders placed before 1pm. In-stock furniture normally arrives within 7–10 working days, while made-to-order furniture has an estimated 8–10 week lead time.
Can I choose Saturday delivery?
Saturday delivery is available for £15 on selected homeware orders, postcodes and basket combinations. If your order is eligible, the option will appear at checkout. Furniture, pre-ordered and made-to-order items are excluded.
Will all my items arrive together?
Not always. Items with different lead times or delivery methods may be sent separately so that available pieces are not unnecessarily delayed. You will receive dispatch information for each shipment.
Will furniture be taken to my room of choice?
Our basic furniture service is front-door delivery. Room placement is included only where an enhanced service has been selected and confirmed for your order.
Will the team assemble my furniture or remove packaging?
Packaging removal and assembly are not included with basic furniture delivery. Where either service is available, it will be listed as part of the selected delivery option and confirmed before delivery.
What if my furniture will not fit?
Please check the product measurements against all gates, doorways, halls, stairs and lifts before ordering, allowing for packaging and turning space. If delivery cannot be completed because access is unsuitable, a rebooking or collection charge may apply.
Can I change my delivery address?
Contact us urgently by live chat, email or telephone. We cannot guarantee an address change more than 24 hours after the order was placed or once it has entered the courier network.
What should I do if an item arrives damaged?
Photograph the packaging and the affected item, retain all packaging, and contact Customer Service promptly with your order number. We will guide you through the next steps.
We are here to help
Still need an answer?
Our Customer Service team is available Monday to Friday, 9am–5pm, excluding bank holidays. Please include your order number where possible.